


We provide comprehensive after-sales service and support. This includes older models, as we maintain spare parts for past and present sauna heaters and steam generator models that may require updated components. If you’re unsure about your model, send us a photo and we’ll confirm what’s possible.
Yes. Our sauna repair service supports traditional heaters, infrared panels, control units, wiring concerns, and general performance issues across both categories.
We offer steam room repair services and can assist with generators, controls, seals, and moisture-related concerns. If you’d like to check whether your system is suitable, reach out with a short description of the issue.
Inconsistent heat, unusual smells, tripped circuits, flashing displays, slow warm-up times, or panel faults are common indicators. If something feels off, contact our team so we can guide you through the next steps.
Costs depend on the issue and the availability of replacement parts. We provide guidance once we understand the symptoms and the model. For budget clarity, share photos and details so we can advise accurately.
Timeframes depend on the fault and part availability. You’ll receive realistic expectations after your initial assessment.
On-site support may be available depending on your location and the type of issue. Sauna & Steam has a Melbourne head office with authorised regional dealers across several states. Contact us to check service availability in your area.
We carry selected sauna and steam room components and can help source others if available. Older models may require updated or alternative parts if original pieces are no longer manufactured.
If the heater is malfunctioning, it’s best to stop using the sauna until the issue is identified. For safety, pause use and get in touch so we can advise on next steps.

Mon to Fri:
By appointment only
Saturday
By appointment only
Sunday & Public Holidays
Closed
Our showroom is open, by appointment only as you need one of our wellness consultants to talk you through the options.
Complete the form above to arrange a showroom or virtual design consultation.
Contactless click and collect is also available, with next day pickup. Complete the form above and enter ‘Orders’ and we’ll respond within 1 business day.



